Social media generally, and Twitter in particular, has come a long way in the past four years.

Why, only two years ago a resident quietly walked through the council corridors and into my office. As he closed the blinds he said, “Roxanne you need to be on Twitter.” I replied that I was not convinced that Twitter would be of value to me in improving quality of life for my residents. As he installed Twitter and Tweet Deck onto my BlackBerry and computer, I continued to ask: Is this “just” a social networking fad? How can this help me to connect in a meaningful way to my residents? How does this help improve my community in getting things done better and faster?

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