The City of Holland launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how delivers services to its neighborhoods.
“Citizen’s App” allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.
The “Citizens App” will empower and engage residents to report problems in their neighborhoods via an easy-to-use app on their smartphones. In return the City can address the areas of concern quickly, save time and money, and improve services. – Mayor Kurt Dykstra
Using “Citizen’s App” allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.