An application developed for all major smartphone operating systems enables citizens to more effectively and directly participate in local government by registering their concerns and forwarding those concerns to government work order management systems. Called Rock Solid (previously CitySourced), the application was developed in summer 2009 by the company of the same name.
Many cities use GIS-enabled work order management systems to process citizen-reported infrastructure repair requests. These systems put repair incidents into prioritized queues and assign incidents to work crews. While this process is effective, a discrepancy typically exists between the number of incidents that need service and the number of reports about those incidents received. Rock Solid realized that smartphones and GIS could be used to crowdsource these reports in a way that was both easier for residents and more efficient for governments.
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